Anyone wishing to understand the fundamentals of quality and the company's internal organisation

Create anchor and action points in the field of quality
Provide participants with a new compass for:
- Adopt standardised, shared working methods with a view to improving effectiveness and efficiency
- Take action on a day-to-day basis thanks to new perspectives
- Facilitate the emergence of a culture of continuous improvement
- Being able to implement or apply a strategy for the common good
- etc.
Develop intra- or inter-departmental or even employee-to-employee cooperation processes
Facilitate modes of communication
Supporting the implementation of company operational action plans

- Concepts: management, management systems, standards and quality, etc.
- Some everyday life useful concepts and tools: PDCA, 5W, RACI, prioritisation, ...
- The allegory of the cake: an everyday example of how to translate quality concepts
- Understanding a simple process through examples
- The concept of service quality
- How to work according to quality principles
- Performance